This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes knowledge of

Relevant policies and procedures relating to emergency management including

organisation policies and procedures

allied service procedures

state policies and procedures

A working knowledge of command control and coordination responsibilities

Relevant national standards such as

Australian Emergency Manual Safe and Healthy Mass Gatherings Emergency Management Australia Canberra

Emergency Risk Management and Process Emergency Management Australia

AustraliaNew Zealand Risk Management Standard

Infection control procedures

Procedures to control restive and combative clients

Services provided by medical and other emergency and allied agencies and their limitations

Use of communications equipment and systems

Relevant hazards and potential hazards and their effect

Awareness of role and responsibilities of other organisations

Knowledge of current practices and procedures for communicating in the workplace

Organisations confidentiality requirements

Organisation policy and procedures relating to liaison with other organisations

Essential skills

It is critical that the candidate demonstrate the ability to

Demonstrate the management of situationsincidents requiring

identification and management of hazards

establishment and maintenance of interservice liaison

infection control procedures

resistive and combative client control procedures

identification of resources and their uses

communication and interpersonal skills

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes the ability to

Use problem solving skills including

using available resources innovatively

analysing information quickly

managing multiple competing priorities

making decisions that ensure the overall effective management of the scene of an emergency

Use oral communication skills language competence required to fulfil job roles as specified by the organisation including

asking questions

active listening

liaising with personnel from other services

asking for clarification from persons at the scene

negotiating solutions

effectively communicating instructions to a wide range of people

acknowledging and responding to a range of views

public speaking

Use written communication skills literacy competence required to fulfil job roles as specified by organisation including

reading and understanding incident reports and case management materials

preparing handover reports for staff from associated services andor receiving agencies

Use interpersonal skills including

working with others

relating to persons from differing cultural social and religious backgrounds

Apply effective stress management techniquesskills

Network and develop relationships

Use networks effectively

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this competency unit

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Evidence must include observation of performance in the workplace or in a simulated work situation

Where for reasons of safety assessment takes place away from the workplace simulations should be used to represent workplace conditions as closely as possible

Evidence must include demonstration over a period of time to ensure consistency of performance

Access and equity considerations

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on health of Aboriginal andor Torres Strait Islander clients and communities

Scene (situation or incident) may include, but is not limited to:

Hazards are dangers or risks that may affect or influence ambulance care and may include, but are not limited to:

Information likely to be gathered may include, but is not limited to:

Religious, social and/or cultural issues refer to:

Medical servicesmay include, but are not limited to:

Emergency and allied services may include, but are not limited to:

Organisations may include

Affected and interested parties may include

Organisation goals and objectives may vary between sectors and organisations and may include